Order inquiries

Please feel free to email us with any questions or concerns you may have about your order. Be sure to include the name you placed the order under, the order number and the date on which you placed your order. Contact us at
info@ava-luxe.com

Ordering and payment options
Pay for your order securely with a credit card, electronic check, or PayPal. All of our orders are processed through PayPal, if you have security concerns please visit their website. You don't need to have a Paypal account to make a purchase, it's optional.
You can also choose to pay for your order with a money order or cashier's check (sorry, no personal checks).

Privacy
By using this site, you agree to the terms of the sites policy.

When you place an order with Ava Luxe , your personal information is held strictly confidential , and will never be sold or shared with outside parties.
*Information Collected
I collect name and shipping information only, credit card information is handled by PayPal.com. You may wish to visit the PayPal website and read their privacy policy and terms of use for further information. I can not be held responsible for any information collected by Paypal and its use.

Returns
Due to the nature of hand made fragrances and beauty products, I can not offer cash refunds. If any items are damaged during shipment, please contact me and I will ship you a replacement of the same item that was damaged during transit. If you have any problems with your order please send an email to avaluxe@live.com .

Shipping
Ava Luxe strives to provide quick and friendly service to all clients. We currently use USPS to ship orders, both domestic and international.
For domestic orders we offer Priority mail.
For International orders we offer USPS Priority International mail.

You can check the status of your shipment here . Please note that the US Postal service tracking system doesn't always provide tracking info for shipments. They do provide delivery confirmation.

As always, please feel free to contact us with any questions about shipping. We are always here and always glad to help you with your questions.

We reserve the right to refuse service to any one.

 

 

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